Automating Configuration Troubleshooting with ConfAid
نویسنده
چکیده
Jason Flinn is an associate professor of computer science and engineering at the University of Michigan. His research interests include operating systems, distributed systems, storage, and mobile computing. [email protected] Complex software systems are difficult to configure and manage . When problems inevitably arise, operators spend considerable time troubleshooting those problems by identifying root causes and correcting them . The cost of troubleshooting is substantial . Technical support contributes 17% of the total cost of ownership of today’s desktop computers [3], and troubleshooting misconfigurations is a large part of technical support . Even for casual computer users, troubleshooting is often enormously frustrating .
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تاریخ انتشار 2011